CUSTOMER SUPPORT

From training of personnel to providing a timely and effective fix to software bugs, Cybersoft provides outstanding support services to its customers. Not only does the Company train Clients in the use of its own products, but it also provides complete user manuals and online help facilities to familiarize its clients with the use of other software needed to work with the products that it supplies.

Cybersoft uses some of the latest technology available to meet the support needs of its customers. In addition to direct support by trained personnel to provide on-hand help, Cybersoft support staff make use of software such as Microsoft Net Meeting and PC Online to provide remote assistance to clients. Cybersoft also advises clients on various topics direct by phone as needed.

One of the most effective support services Cybersoft has provided is the Net Meeting support for an IPIS client in Bahir Dar. By remote dial-up connection to a designated computer on the client's office, the maintainers of IPIS at Cybersoft have successfully managed to give their consistent professional support.

As part of its policy of providing quality support for its valued customers, Cybersoft has now provided an online Product Feedback form to enable its customers to send reports on the software they acquired from the company. Clients can use the feedback form to inform Cybersoft how they would like to see the product improved and what problems, if any, they have encountered while using the product. Cybersoft takes the views of its customers seriously and may put these views into consideration for possible future releases of the product.

Cybersoft Product Feedback

Customers can now request a Cybersoft product online by using the online Product Request form to specify the product and details of the product they wish to acquire from the company. This goes a long way in letting its customers request a product from the convenience of their homes.

Request a Cybersoft Product